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Refund policy

Last updated: 30 Aug 2026

Refundable

Unused, uninstalled eSIMs within 14 days of purchase. eSIMs that could not be provisioned or delivered. Verified service failures within our control.

Not refundable

eSIMs already installed on a device or activated on a network. Unused data at the end of validity. Device incompatibility or carrier lock (please check before buying).

How to request a refund

  1. Do not install the eSIM. Once the profile is downloaded to a phone it cannot be reused.
  2. Write to office@ecosolaris.ro or use the contact form with your order reference (ES-…) and the reason.
  3. We check the installation status with the carrier and confirm within 2 business days.
  4. Approved refunds go back to the original payment method through Stripe; banks usually show them within 5–10 business days.

Technical problems

If the eSIM installs but does not connect, contact us first — most issues are solved in minutes (data roaming toggle, network selection, APN). If we cannot make it work for a reason within our control, you receive a full refund even after installation.

Right of withdrawal (EU consumers)

Digital content delivered immediately after purchase is exempt from the 14-day withdrawal right once the eSIM has been installed, as you consent to immediate delivery at checkout. Uninstalled eSIMs remain refundable as described above.